How We Work
Customer Care (European Shift) - Malta
Customer Care (European Shift)
Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Demonstrates technical selling skills
Complete understanding of pricing and quotes process
Work closely with colleagues and management to provide clients with most efficient and professional service possible
Maintains accurate records of all sales and prospecting activities including sales calls, closed sales, and follow-up activities
Business or marketing-related degree or equivalent professional qualification.
Relevant product and industry knowledge.
Microsoft office proficiency Excellent communication and interpersonal skill.
Strong written and verbal communication.
Motivation, drive and a desire to achieve financial success.
Sales or Business Development experience is an advantage.
Organization and planning, Strategic thinking and problem solving
Salary & working hours
Salary: 100€ Fixed+ bonuses
Working hours: Monday to Thursday: 7pm to 4pm and Friday 7pm to 3pm
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