Customer Care - Germany

Position Customer Care
Location Germany

Responsibilities

  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Demonstrates technical selling skills
  • Complete understanding of pricing and quotes process
  • Work closely with colleagues and management to provide clients with most efficient and professional service possible
  • Maintains accurate records of all sales and prospecting activities including sales calls, closed sales, and follow-up activities

Requirements

  • Business or marketing-related degree or equivalent professional qualification.
  • Relevant product and industry knowledge.
  • Microsoft office proficiency Excellent communication and interpersonal skill.
  • Strong written and verbal communication.
  • Motivation, drive and a desire to achieve financial success.
  • Sales or Business Development experience is an advantage.
  • Organization and planning, Strategic thinking and problem solving.

Salary & Working hours

  • Salary: 150€ Fixed + commission
  • Working hours: Monday to Thursday: 8am to 5pm and Friday 8 am to 3 pm
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